FAQs

FAQs

Reservation & Payment

Q　What time is check-in and check-out?

A　Check-in is 3 pm. Check-out is until 10 am.

Q　Is it possible to check-out after 10 am?

A　Yes, we charge 6000 JPY per an hour.
Please inform us the request until 9 am.
We will accommodate your request as much as possible, however it may not be available depending on room availability.

Q　Can we park in front of our tent?

A　There are central parking lots throughout the camps. The tents are accessible via a foot path.

Q　What is your cancellation policy?

A　The cancellation policy is;
　《Overnight》
　　・Until 14 days prior　20％

　　・Until 7 days prior 　50％

　　・Until 3 days prior 　 80％

　　・Your arrival date / No show　100％

　 《Day-use》
　　・Until 7 days prior 　20％

　　・Until 3 days prior 　 50％

　　・Your arrival date / No show　100％

Rooms

Q　How many people can stay in the room?

A　7m single domes, 7m connecting domes are up to 6 people can stay.
6m single dome can have up to 4 people can be stayed.

Q　How many beds in the room?

A　There are 4 beds in each room.

Q　Is there a bathroom in the dome?

A　There is no bathroom/restroom in the dome.​ 
We have an annex has a bathroom and restroom.
The bath is available for private use, with a reservation time of 45 to 60 minutes. Reservations can be open after check-in.)

Facilities & Amenities

Q　What do you provide for facilities and amenities?

A　In a room, bath towels, face towels, hair dryer, mirror, cooking gas stove.
Also, toothbrushes, hairbrushes, earplugs, hair bands, coffee, tea are provided in front of reception.

Q　Can we eat outside and do BBQ when it’s raining?

A　Yes, you can. The dining space has a roof.
Gas grills are available for rent during the summer (4,500 yen including tax).
BBQ stands with charcoal are available for rent during the winter (5,000 yen including tax) by reservation.

Q　Is there air conditioning in the room?

A　Each room is equipped with air conditioning and heating.

Q　Can we use free Wi-Fi in the tent?

A　Yes, we offer free Wi-Fi each room.

Q　What should I wear to use the sauna?

A　Please wear a bathing suit to use the sauna. We recommend that you bring your own swimsuit.
Swimsuits can be rented for a fee for both overnight stays and day trips. （Swimsuit rental 500 yen/person)

Dining Experience

Q　Can we bring my own food and drinks for the barbecue?

A　Yes, you can bring your own food and beverages.

Q　Do you have cooking utensils available for rent?

A　I’m afraid that day barbecues are not available.

Q　Do you have cooking utensils available for rent?

A　The following equipment is available at the front desk and main building.
Knife, cutting board, cooking scissors, tongs, pot (24cm deep type for making curry, etc.), frying pan (16cm), paper plate, chopsticks, knife, bottle opener, and paper cups are available.

Q　Is there a place to wash food, dishes, etc.?

A　There is a sink in the common area. Detergent and sponges are available for your use.

Q　Can we ask to change the menu for any dietary restrictions such as allergies?

A　Please contact us in advance. We will do our best to accommodate you.

Q　Are there convenience stores or supermarkets around there?

A　Yes, in Hakuba Village, there are a few convenience stores and supermarkets where you can shop for essentials. Some of the popular convenience store chains include:

1. 7-Eleven: Located in several parts of Hakuba Village, you can find a variety of snacks, drinks, and basic necessities.
2. Lawson: Another convenient option with multiple locations in Hakuba.
3. FamilyMart: Present in a few spots around the village for quick stops.

For larger grocery shopping, you can visit the following supermarkets:

• MaxValu: A well-known supermarket chain where you can find fresh produce, snacks, and other grocery items.
• Omaru: A local supermarket that offers a variety of goods, including fresh food and household items.